FAQs

Frequently Asked Questions


You ask:		We answer:

What kind of service can I expect from My Home Genie?		We provide the same person to visit your home on a weekly basis to carry out the cleaning and/or ironing duties

How are your cleaners selected?		We pride ourselves on our rigorous selection process. All prospective cleaners are visited in their own homes. They then have to provide us with names and address of two referees to whom we write. When, and if, we have received suitable references, only then are they allocated to our clients

Will my cleaner be insured?		All cleaners are covered for Public Liability and Personal Injury

Can I choose a specific day for my cleaner to call?		Yes you can choose any day between Monday and Friday inclusive

What work will my cleaner undertake?		A cleaner can be asked to carry out any cleaning and ironing duties within your home, but they are not insured for any outside work

What happens if my cleaner goes on holiday or cannot work due to illness?		In the event of an absent cleaner a replacement can be found if you require it

What do I do next to access your services?		A phone call to this number 0845 0533042 can bring a representative of My Home Genie to visit your home to discuss your cleaning needs at a time convenient to you. The visit will take 15 to 30 minutes. Alternatively, complete our enquiry form - here